A project manager working on a straightforward project receives repeated complaints from the site manager about the quality of the design team’s construction drawings. The project manager wants to identify possible actions to ensure that this problem will not recur. What should the project manager do first?

從事一個直接項目的項目經(jīng)理收到現(xiàn)場經(jīng)理關(guān)于設(shè)計團隊施工圖紙質(zhì)量的反復投訴，項目經(jīng)理希望確定可能的行動，以確保不再發(fā)生這個問題，項目經(jīng)理首先應(yīng)該怎么做？

A.Review the quality reports審查質(zhì)量報告B.B.Conduct a quality audit 開展質(zhì)量審計

C.Perform a root cause analysis執(zhí)行根本原因分析

D.Create and analyze a causal-and-effect diagram創(chuàng)建并分析因果圖

信管網(wǎng)參考答案：C

信管網(wǎng)解析：

C是參考答案。根本原因分析是管理質(zhì)量的工具，用于識別問題的根本原因并解決問題。消除所有根本原因可以杜絕問題再次發(fā)生。參考章節(jié)8.2.2.2。B質(zhì)量審計主要用于識別問題或良好的實踐。D因果圖有助于識別根本原因，但是題干同時強調(diào)確保不再發(fā)生這個問題。C選項更加契合題干。